Saco River Employment

Our Guest Service Team Members are front and center with our guests. Your smile and ability to help our campers with their needs is job number one for you. We love happy campers!

So here’s some of the duties you’ll be responsible for as a Guest Services Team Member:

• Greeting Guests and Visitors…..with a smile and a big welcome.
• Check-in and Check-out
• Reservations
• Answering phones
• Responding to emails
• Stocking of store
• Cleaning …..we like things spotless
• Store sales
• Helping guests and visitors find their campsites
• Activity Rentals
• Tractor Rides
• Doing whatever is needed to ensure we have happy guests

Now here are some of the preferred attributes for our Guest Services Team Members to have:

• An infectious smile
• Positive Attitude
• Good listener
• Patience
• Great writing and oral skills.
• Experience with reservation and POS systems is preferred
• 2 or more years in the hospitality industry
• Strong working knowledge of Microsoft Word and Internet Browsers such as Internet Explorer and Chrome
• Ability to work well independently or as part of a team

Do you enjoy being outdoors and working with your hands?  We are looking for a Property Maintenance Team Member  for Saco River Family Camping. You will help us ensure Saco River Family Camping grounds, equipment and buildings are kept looking well-tended and attractive.  Help make Saco River Family Camping  the kind of place that guests love to come to. Property Maintenance Team Members perform a variety of building and landscaping maintenance duties to ensure Saco River Family Camping is well-maintained and look presentable at all times.  Team members also work to ensure our guests receive top quality customer service at all times.

So here’s some of the more specific duties you’ll be responsible for as a Property Maintenance Team Member:

• Ensure lawns are manicured to our high standards. Weeding, rake leaves, plant flowers/shrubs, spread mulch/woodchips/stones, trim shrubs and hedges, cut down and remove small tree limbs , and perform other lawn care services as necessary
• Plant tree’s and shrubs.
• Install or repair fences.
• Pick up trash/debris from common areas, store, bath houses, sites and streets on a daily basis.
• Empties common area trash containers as needed.
• Ensure campground is presentable at all times and adheres to Saco River Family Camping curb appeal standards.
• Ensure camp sites are clean and fully operational.
• Maintain  pool, testing chemical levels, adjusting appropriately.
• Safely operate vehicles for the purpose of performing job duties.
• Maintain all campground buildings and services.
• Maintain community vehicles and equipment.
• Follow safety procedures while performing duties
• Handle LP gas filling and sales
• Setup guest activities and run activity rentals
• Canoe, Tube and Kayak transportation and management
• Other duties and special projects as assigned

As a Property Maintenance Team Member, you must be hard-working, reliable and focused on providing exceptional customer service.  You should also be organized and detail-oriented with the ability to manage multiple tasks simultaneously.
Now here are some of the attributes that sought for this position:

• High School Diploma or GED
• Previous maintenance experience in the hospitality industry
• Demonstrated knowledge of and broad experience in general maintenance techniques
• Ability to endure seasonal temperatures as working conditions require constant outdoor work
• Strong carpentry, plumbing and/or electrical skills
• Valid driver’s license with good driving record
• Ability to pass a criminal background check and pre-hire drug screen
• Proficient skills in operating various hand tools, power equipment, and commercial machinery
• Ability to provide legible written reports
• Ability to work well independently as well as on a team
• Ability to lift  75 pounds
• Basic computer proficiency, including the ability to use email and the internet

Thank you for your interest in employment at Saco River Family Camping. We are currently offering the opportunity to join our team in the beautiful white mountains of North Conway, NH. We are scouting for Workampers from all over the US.

We are excited to be offering this great opportunity to hardworking individuals who posses a multitude of strengths that may fit in many different areas of our campground. With that being said, we do need to be sure you (the Workamper) understand just how important your role with us will be. Being a Workamper is just as it sounds, WORK first and camp second. The roles of the  Workamper are full-time and involves making the camping area and our guests your highest priority of the camping season. This means we require a lot of flexibility with job duties, hours, etc.. . While here the needs of the campground and that of its guests must come first.

We are mainly a transient campground. Meaning, we do not have seasonals  and instead see a large turnover of guests throughout each week.

We have discovered many Workampers are unaware of the demands that a high end, fast paced campground like ours requires. If you’ve Workamped before, we’re probably different.  If you’re anticipating physical labor and loads of hard work then please read on… Each spring starts with a big list of projects and tasks to get us up and running. Everything from cleaning up the property from the winter, to supporting our ever-growing infrastructure, to repairing sites, placing and setting up our rental fleet of trailers to a variety of construction and landscaping projects, the list is long and varied and requires significant effort as we race against the clock to get ready for our guests. We promise, you’ll use all of your skills and hopefully have fun doing it. We often kid, if you ever worried about staying in shape– don’t,  keeping up this place is like a free gym membership 😉.

Saco River Family Camping is located in the heart of North Conway, just walking distance to many popular  stores and a quick drive to many of area attractions. We are one of the most desirable campgrounds in North Conway located on the Saco River. We have over 200 sites and as you will find, we stay full for the majority of our peak season. We regularly have 100 check-ins or more in a single day, and more often than not, people from all over tend to stop in as walk-ins. As such, you can expect to be on your feet many hours per day. We do our best to be sure we are there to greet each and everyone of our incoming guests. Providing the guest with an amazing experience and making it easy to do business with us will be your priority.  When working at Saco River Family Camping, we ask that you understand what you are signing up for before choosing to come on board. You are signing up to join a great team of diverse people and to provide those who wish to visit a home away from home. You will be expected to put the needs of the camping area as your top priority for this entire season. You are expected to be a flexible team player, a problem solver, hard working and a great addition to our small community. You will be setting the bar and we ask that you be ready to work with the entire team and refrain from the kind of behaviors that can detract from the family friendly and positive  atmosphere. We expect you to mentor and welcome those who are newly brought aboard to join our team, just as you would for your own family members. We ask that you be as friendly and accommodating on the last hour of your shift as you were at the start and that you always treat the guests with respect and concern for their needs, even if you do not agree with them.

We make no bones about it, we ask A LOT of our staff, both day commuters and Workampers alike, but we give a lot too. We offer industry leading pay and benefits along with a great work environment. With this said, we hope your interested in being part of our team.

• Facility Maintenance:
  • Oversee and participate in the upkeep of grounds, buildings, and equipment, ensuring effectiveness, safety and cleanliness standards are met. Develop and maintain a 5-year capital improvement plan.
• Guest Experience:
  • Ensure a positive guest experience by promptly addressing operational issues, collaboration with management and staff, and resolving guest complaints. Plan and execute strategies collaboratively with guest services to attract and impress guests with impeccable grounds and seasonal events.
• Staff Management:
  • Supervise, schedule, and support the staff who focus on facilities, sites and rentals. Develop the team using a combination of training, in the moment feedback, and performance reviews.
• Operational Oversight:
  • Monitor daily operations, including check-ins/outs, activities, and facilities policy compliance. Enforce safety protocols, conduct regular inspections, and ensure adherence to local laws and campground regulations. Create, document, and implement SOPs.
• Financial Management of Facilities:
  • Track facilities related budgets and the 5- year capital improvement plan. Manage maintenance equipment, supplies and inventory, and analyze facilities-related financial performance.

• Bachelor’s Degree: Focus on Facilities or Hospitality preferred.
• Strong operational management and people leadership skills with an eye for details and the ability to forecast, plan, document, manage/direct the work of others.
• High levels of physical ability with lifting/moving 100lbs required
• Interpersonally proficient with the ability to remain calm and effective in high-pressure situations.
• OSHA 10 or 30 (or willing to obtain)
• CPO (Certified Pool Operator) or willing to obtain
• ServSafe (or willing to obtain)
• Being mechanically inclined is required
• Ability to adapt to changing circumstances, such as weather, guest volume, or staffing needs.
• Knowledge of campground safety regulations and emergency protocols.
• Understanding of local laws, environmental policies, and insurance requirements

• Champion guest happiness:
  • Quickly resolve issues and keep the energy upbeat
• Coach and motivate:
  • Support the Guest Services team through training and leadership
• Drive excellence:
  • Lead check-ins/check-outs, manage group bookings, oversee store ops
• Problem-solve:
  • Tackle tech glitches and booking system hiccups like a pro
• Represent the brand:
  • Attend trade shows in the off-season with other SRFC team members
• Keep things smooth:
  • Oversee inventory, cash handling, and daily operations

• Greet and check in guests with warmth and efficiency at the front desk
• Answer phones and assist with online reservations
• Keep our retail store welcoming, stocked, and running smoothly
• Assist with light housekeeping and help keep shared spaces sparkling
• Ensure every camper feels welcomed, heard, safe, and has what they need for a memorable vacation experience

• Clear communication and a love to help people
• Basic computer skills (Microsoft Office or similar)
• Enjoy staying active and hands-on throughout the day
• Reliability, flexibility, and upbeat demeanor—even on busy weekends
• Valid driver’s license, and ability to lift up to 50 lbs when needed
• Available for morning, evening, or weekend shifts

• Greeting and serving guests with a smile
• Preparing ice cream cones, sundaes, frappes, and other frozen treats
• Keeping the shop clean, organized, and stocked
• Ensuring cleanliness and food safety standards are always met
• Handling customer questions or concerns professionally
• Leader:
  • Supervising ice cream staff during shifts
  • Helping the shop run smoothly during busy times
  • Completing weekly inventory and reporting to Guest Services
  • Managing daily sales reports and cash drops

• A friendly, outgoing personality with a strong work ethic
• Previous experience in food service or retail (preferred)
• Strong communication and leadership skills
• Ability to work in a fast-paced environment
• Basic math and cash-handling ability
• Comfortable lifting up to 25 lbs and standing for long periods
• Willingness to work Thursday–Monday, including weekends and holidays
• Ability to work in an outdoor setting with occasional weather exposure
• Physicality – there are shipments of inventory, lots of walking, standing, moving, and equipment to clean and organize, so lifting up to 40lbs is needed from time to time!
• Previous experience in the food service industry or similar environment
• Knowledge of ice cream making or frozen treats preparation

• Maintain the campground’s grounds, buildings, and campsites
• Perform light repairs, trash runs, and landscaping
• Maintain sparkling clean public buildings and shared areas throughout the campground
• Prepare our cozy rental units to ensure each guest arrives to a spotless, inviting space
• Perform pool chemistry checks and upkeep
• Keep supplies stocked and storage areas organized to keep things running smoothly
• Work efficiently to meet daily goals while supporting a collaborative team
• Respond to guest needs and assist in ensuring safety across public areas
• Be a visible, friendly presence during day and night rounds
• Help make everything cleaner, safer, and better—because every detail matters

• Friendly, team-oriented attitude with strong customer service skills
• Excellent attention to detail and organization
• Ability to work independently or as part of a team
• Strong time management and communication skills
• Physically able to lift, push and pull up to 100 lbs, bend, kneel, crouch, walk or stand for long periods, climb as needed, and open to a bunch of physical work
• Willingness to work flexible hours including mornings, evenings, weekends, and holidays
• A valid driver’s license
• Enjoy staying active and being outdoors in all kinds of weather
• Want to work flexible shifts to add income to something else you are doing (shifts available on weekends & holidays)
• Have basic maintenance or landscaping experience and are mechanically inclined (not required, but great!)
• Want full-time or part-time for the season (now through November)
• Desire to be a part of a friendly, hardworking team and contribute to our guest-families’ memorable vacation experiences

• Maintain the campground’s grounds, buildings, and campsites
• Perform light repairs, trash runs, and landscaping
• Work guest services shifts and assist with guest boat and tube trips, activities, and all things that make their vacation memorable
• Maintain sparkling clean public buildings and shared areas throughout the campground
• Prepare our cozy rental units to ensure each guest arrives to a spotless, inviting space
• Perform pool chemistry checks and upkeep
• Keep supplies stocked and storage areas organized to keep things running smoothly
• Work efficiently to meet daily goals while supporting a collaborative team
• Respond to guest needs and assist in ensuring safety across public areas
• Be a visible, friendly presence during day and night rounds
• Help make everything cleaner, safer, and better—because every detail matters

• Friendly, team-oriented attitude with strong customer service skills
• Excellent attention to detail and organization
• Ability to work independently or as part of a team
• Strong time management and communication skills
• Physically able to lift, push and pull up to 100 lbs, bend, kneel, crouch, walk or stand for long periods, climb as needed, and open to a bunch of physical work
• Willingness to work full time hours including mornings, evenings, weekends, and holidays
• A valid driver’s license
• Enjoyment of staying active and being outdoors in all kinds of weather
• Ability to work flexible shifts to add income to something else you are doing (shifts available on weekends & holidays)
• Basic maintenance or landscaping experience and are mechanically inclined (not required, but great!)
• Desire to be a part of a friendly, hardworking team and contribute to our guest-families’ memorable vacation experiences